To keep our clinic running smoothly and fairly for all clients, we have a few important policies in place. These cover deposits, cancellations, refunds, and no-shows. By booking an appointment, you agree to these terms. We recommend reviewing them before your visit to avoid any misunderstandings.

DEPOSIT POLICY

A 20% deposit is required at the time of booking to secure your appointment. This amount will be deducted from the total cost of your treatment on the day.

Please note:

  • Deposits are non-refundable if you cancel or reschedule with less than 48 hours' notice.

  • Cancellations made with more than 48 hours’ notice can transfer the deposit to a future appointment.

By booking an appointment, you agree to this deposit policy. We appreciate your understanding and cooperation.

NO SHOW POLICY

Failure to attend your appointment without any notice will result in the full cost of the treatment being charged.

Please note:

  • This policy applies to no-shows only (where no contact has been made).

  • Appointments cancelled on the day are not classed as no-shows, but your deposit may still be retained in line with our cancellation policy.

We kindly ask that you respect our time and let us know as soon as possible if you're unable to attend.

REFUND POLICY

Before any treatment, we carry out a thorough consultation and complete a detailed medical and consent form to ensure the procedure is suitable and safe for you.

All treatments are carried out with the utmost care and professionalism; however, it’s important to understand that results can vary between individuals due to factors such as skin type, lifestyle, and how the body responds to treatment.

As aesthetic results are subjective and not guaranteed, we do not offer refunds on any treatments or services once they have been carried out.

By proceeding with treatment, you acknowledge and accept this policy.